FAQ

Frequently Asked Questions

SaxSupport Tenor On Stand
SaxSupport Bari On Stand
Shipping

We can ship to virtually any address in the world. 

There is a flat rate shipping fee of $12.00. Australia Track your Order, click here.

The flat rate for International orders is $25.00 for orders. For USA package tracking click here.

We use Australia Post for all orders shipping to a residential address.

SaxSupports are shipped in Australia Post Tubes.

Once your order leaves us and you are advised of the tracking number, we’re at the mercy of the shippers tracking information. Please check their website for expected delivery times. We’ll do everything possible to assist and make sure you get the goods you’ve bought!

Australia post advises that it can take 10-15 working days for shipment to arrive.

30 day money back (less original shipping cost) guarantee, when the SaxSupport is returned, if you are not satisfied with your SaxSupport Sax Stand.If the goods you receive are found to be damaged or defective, these may be returned to us within 30 days, in the original packaging, for replacement.
Before sending any goods back, please email including images of the damage. We take great care when packaging your order so we ask you do the same when returning anything to us. Our return address is: 
SaxSupport PO Box 1348, Byron Bay, NSW 2481, Australia.

You can cancel your order within 24 hours of order placement. Please call or email us to do so.